Terms of Service

Clear and Transparent Terms for Our Services

Effective Date: January 2024

Legal Information

Service Provider: RGL Management Ltd

Trading As: MOD Hearing Help

Company Number: 10001048

Registered in: England and Wales

FCA Registration: FRN 833132

Registered Office: 29 Lincoln's Inn Fields, London WC2A 3EG

VAT Number: GB 123456789

Contact: 01584 778044

Acceptance of Terms

  • By accessing and using MOD Hearing Help services, you accept and agree to be bound by these Terms of Service
  • If you do not agree to these terms, you should not use our services
  • We may update these terms at any time, and continued use constitutes acceptance of changes
  • You must be at least 18 years old to use our services

Our Services

  • We provide claims management services for military personnel seeking compensation
  • You only pay if your claim is successful
  • Our success fee is capped at 25% plus VAT of your compensation award
  • We are regulated by the Financial Conduct Authority (FCA) under FRN 833132
  • Services are provided by RGL Management Ltd trading as MOD Hearing Help

Your Responsibilities

  • Provide accurate and complete information for your claim
  • Respond promptly to requests for additional information or documentation
  • Notify us immediately of any changes to your contact details
  • Cooperate fully with the claims process
  • Not pursue the same claim through multiple representatives simultaneously

Limitations of Service

  • We cannot guarantee the success of any claim
  • Time limits apply to military compensation claims
  • We rely on information you provide and cannot verify all details independently
  • Medical assessments may be required and are subject to third-party availability
  • Final compensation amounts are determined by the Ministry of Defence

Fee Structure

Our services operate on a conditional fee agreement (CFA): • If your claim is unsuccessful, you pay nothing • If successful, our fee is 25% plus VAT of your compensation • The fee is deducted from your compensation payment • You will receive a detailed breakdown of all fees before proceeding • Additional costs (medical reports, expert witnesses) may apply in complex cases • You have a 14-day cooling-off period to cancel without charge

Cancellation Rights

You have the right to cancel our services: • Within 14 days of instruction without any charges • At any time during the claims process with written notice • If cancelling after 14 days, you may be liable for work already undertaken • We may terminate services if you breach these terms or fail to cooperate • Upon termination, we will provide all your documents within 28 days

Liability and Indemnity

Our liability to you is limited as follows: • We maintain professional indemnity insurance as required by FCA regulations • Our total liability shall not exceed the amount of our fee for the services • We are not liable for indirect or consequential losses • We are not responsible for delays caused by third parties • You indemnify us against claims arising from false information provided

Intellectual Property

All content on our website and in our communications: • Remains the property of RGL Management Ltd • Is protected by copyright and intellectual property laws • May not be reproduced without written permission • Excludes personal data and documents you provide • Includes all logos, designs, and written content

Complaints Procedure

We are committed to providing excellent service. If you have a complaint:

  1. Contact us first at [email protected] or 01584 778044
  2. We will acknowledge your complaint within 48 hours
  3. We aim to resolve all complaints within 8 weeks
  4. If unresolved, you may refer to the Financial Ombudsman Service

Financial Ombudsman Service

Exchange Tower, London E14 9SR
Phone: 0800 023 4567
Website: www.financial-ombudsman.org.uk

Prohibited Uses

You agree not to:

  • • Provide false or misleading information
  • • Use our services for any unlawful purpose
  • • Attempt to circumvent our security measures
  • • Harass or abuse our staff
  • • Copy or redistribute our content without permission
  • • Pursue fraudulent claims

Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

Questions About These Terms?

If you have any questions about these Terms of Service, please contact us:

[email protected]01584 778044