Cookie Policy
Understanding How We Use Cookies
Last Updated: January 2024
Manage Your Cookie Preferences
Always Active
What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, understanding how you use our site, and delivering relevant content.
Military Hearing Impairment uses cookies in accordance with UK GDPR and the Privacy and Electronic Communications Regulations (PECR). We are committed to protecting your privacy and giving you control over your data.
Necessary Cookies
Essential for website functionality and security
Always RequiredExamples:
- Session cookies for maintaining your login state
- Security cookies for preventing CSRF attacks
- Load balancing cookies for optimal performance
- Cookie consent preferences
Functional Cookies
Enhance website functionality and personalization
Examples:
- Language preference settings
- Form auto-save functionality (saves your claim form progress)
- Auto-fill information for faster form completion
- Accessibility settings
- Live chat functionality
Analytics Cookies
Help us understand how visitors use our website
Examples:
- Google Analytics for visitor statistics
- Page view tracking
- User journey analysis
- Performance monitoring
Marketing Cookies
Used to deliver relevant advertisements
Examples:
- Retargeting cookies for relevant ads
- Social media tracking pixels
- Conversion tracking
- Interest-based advertising
Specific Cookies We Use
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| sessionId | Necessary | Maintains user session | Session |
| cookieConsent | Necessary | Stores cookie preferences | 1 year |
| _ga | Analytics | Google Analytics tracking | 2 years |
| _fbp | Marketing | Facebook Pixel | 3 months |
| intercom-id | Functional | Live chat support | 9 months |
How to Control Cookies
You have several options for managing cookies:
1. Through Our Cookie Manager
Use the preferences manager at the top of this page to control which cookies we set.
2. Browser Settings
Most browsers allow you to control cookies through their settings:
- • Chrome: Settings → Privacy and security → Cookies
- • Firefox: Settings → Privacy & Security → Cookies
- • Safari: Preferences → Privacy → Cookies
- • Edge: Settings → Privacy, search, and services → Cookies
3. Opt-Out Links
You can opt out of specific third-party cookies:
- • Google Analytics: Opt-out
- • Facebook: Ad Preferences
Auto-Save Feature for Claim Forms
Our website offers an auto-save feature specifically designed for military compensation claim forms:
How Auto-Save Works:
- • When enabled, your form progress is automatically saved as you type
- • Data is stored locally in your browser (not on our servers)
- • If you close the browser accidentally, your progress is preserved
- • You can return to complete your claim form at any time
What Data is Saved:
- • Personal details (name, service number, contact information)
- • Service history information
- • Medical condition details
- • Supporting documentation references
Privacy & Security:
- • Data is encrypted and stored only on your device
- • Auto-save can be disabled at any time via cookie preferences
- • Saved data is automatically cleared after form submission
- • No auto-saved data is transmitted until you submit the form
Note: You can enable or disable auto-save through the privacy settings banner when you first visit our site, or by clearing your browser's local storage.
Impact of Disabling Cookies
Please note that disabling certain cookies may affect your experience on our website:
- • Necessary cookies: Cannot be disabled. Website may not function properly without them.
- • Functional cookies & Auto-Save: Form progress won't be saved automatically. You'll need to complete forms in one session.
- • Analytics cookies: We won't be able to improve our services based on usage patterns.
- • Marketing cookies: You may still see ads, but they won't be personalized to your interests.
Questions About Cookies?
If you have any questions about our use of cookies or this Cookie Policy, please contact our Data Protection Officer: